Q1: How Does Your Company Do Regarding Quality Control?

A1: Our QC team will do strict quality control inspection before shipment to assure best quality.

Q2: Is There Any Spare Parts Service If The Order Is Large?

A2: Of course, we will evaluate the quantity of spare parts according to your order.

Q3: Is There Any Discount For Bulk Orders?

A3: Yes, bulk orders are welcomed. And we will be glad to offer you better price discounts based on your order quantity. So please feel Free to contact us when you need to take large order quantities or customized products.

Q4: What Information Should I Let You Know When I Make A Inquiry?

A4: 1. Attached 2D/3D drawings.

2. The material for each drawings?

3. The surface treatment requirement.

4. Sample quantity do you need?

Q5: What Kind Of Certificate You Have?

A5: We have ISO9001:2008, RoHS compliance for material and surface treatment.

Q6: Can You Provide Short Run, Quick Delivery? What About Prototypes?

A6: Yes, We have multiple short run options for either prototype runs or small runs as low as 1pc with delivery within 3-5 working days.

Q7: Your Small Batch Pricing Is Attractive, But We Can’t Use All Those Parts At One Time. Do I Have Options?

A7: Yes, HC has customized inventory management programs that give our customer’s total flexibility and on time delivery. Your line never goes dome because of long lead times or other unexpected issues.

Q8: What's The Delivery Time?

A8: 1. Sample: Around 1-2weeks after receipt of deposit.

2. Bulk production: Around 1-2 week after sample. (May vary depending on specific items and item quantities).

Q9: How Soon Is Your Response?

A9: Within 24 hours.

Q10: What Is The Standard Of Package?

A10: 1. Neutral packing (plastic bag + carton).

2. Custom packing (with logo or special package according to customer requirement).

Q11: Is It Safe Of My Drawing And Design?

A11: We can sign the NDA with you. All of the customer's drawing only use for the processing and inspection, don't Copy and show others.

Q12: What Projects HC Already Done?

A12: HC has rich experience on medical cabinet, electronic enclosure, bracket, clamp, box etc.

Q13: What Material HC Can Do For Sheet Metal Fabrication?

A13: Cold rolled steel, A3,Q235, galvanized steel sheet, SECC Stainless steel, aluminum, brass, copper.

Q14: Can You Manufacture Complex Sheet Metal Parts?

A14: Yes , We can manufacture high-quality scratch-free sheet metal parts with complex contours according to International Standards (ISO). We process all conventional types of sheet metal, such as sheet steel, zinc, aluminum or copper, from a minimum thickness of 1 mm to a maximum of 100 mm.

Q15: What Is Your Quality Process?

A15: New drawings analysis - the internal production control conversion - drawing process flow chart - first manufacturing inspection - modified with numerical optimization - normal production - QC inspection record - surface treatment – FQC inspection report and record – packaging – logistics.

Q16: What Are Your Main Products?

A16: We specialize in manufacturing CNC machining part, vacuum casting parts, 3D printing parts, sheet metal parts, EDM parts and surface finishing parts etc.

Q17: Can You Provide One-stop Service Including Of Material, Processing, Finish, Assembly Etc.?

A17: Yes, we can.

Q18: What Is The MOQ?

A18: Usually we don't set MOQ, but the more, the cheaper. Besides, we are happy to make prototype for clients to ensure quality standards.

Q19: Do You Make Customized Products Based On Our Design Drawings?

A19: Yes. Nearly all our products are customized. We are a professional metal fabrication factory with an experienced engineering team to make custom products according to clients' drawings.

Q20: How To Place An Order To You?

A20: By email or below message transmission.

Q21: How To Deal With The Parts Received When They Are Found To Be in Poor Quality?

A21: Please rest assured that all our products are QC inspected and accepted with inspection report before delivery and generally there will no non-conformance; in case of non-conformance, please contact us immediately, take some pictures, we will check on the problems and have them reworked or...

Q22: How You Guarantee The Quality?

A22: Our prototype will be strictly complied with the requirements on drawing. We offer details photos and QC report to let you confirm before shipment.

Q23: Do You Provide Weekly Report For My Orders?

A23: Yes, we do. and you can contact us for the status at any time.

Q24: Do You Need A Courier Account Number From Me? Such As DHL, EMS, FedEx, TNT, UPS, Etc?

A24: Yes, if you have one. and we can also take care of all the details if you don't have.

Q25: How To Confirm Your Quotation?

A25: You can confirm it by phone or email.

Q26: What's The Basic Information Do You Need For Each Quotation?

A26: Detailed 2D or 3D drawings (JPG, PDF, DWG, DXF, IGS, STP, STEP, XT) with material, quantity and surface treatment information.

Q27: Do You Accept OEM And ODM Business?

A27: We accept OEM and ODM with your authorization.

Q28: What Kind Of Product Quality Your Factory Offers?

A28: We offer high precision, good appearance, most competitive prices with best quality.

Q29: How Can I Get Your Quotation?

A29: Please send your design drawings or samples to us with your detailed requirements. Usually, you can get our quotation within 48 hours, while it depends on the workload.

Q30: Where Is Your Factory?

A30: We are located in Shenzhen, China.